SHIPPING & RETURN POLICY

The delivery

Delivery method :

Zeades.com ships worldwide. The products are shipped to the address indicated by the Client during the ordering process (except to a PO Box). In the eventuality of a mistake in the details of the address communicated, zeades.com will not be held responsible for the impossibility to finalize the delivery.

For countries of the European Community, the VAT is included. For other countries, the possible local taxes are not included.
Flat freight charges are calculated according to the customer’s location:

. France & Monaco: Free - Delivery within 3 days

. Other countries: Colissimo Intl or Speed Courier €10.00 - Delivery 10-15 days

Each item is accompanied by a detailed invoice. You are kindly asked to keep the same for any guarantee claim procedure.

EXPRESS RATES & TRANSIT TIMES

Date of shipment :

Zeades.com guarantees the products will be delivered according to the lead-time indicated before the validation of the order and in the General Conditions of Sale.
In the eventuality of a late shipment (exceeding 7 complete days), and if the item has not been shipped yet, the Client has the possibility to cancel the order and claim for reimbursement via registered letter.
Zeades.com will inform the Client of the exact status of his or her order on a regular basis.
Zeades.com will not be held responsible for any delayed delivery due to force majeure or strikes.

Satisfaction or your money back

The main characteristics of each item are detailed in the « specification » sheet. The Client is duly informed that the pictures and colors of the proposed items might differ from the reality depending on the internet navigator or screen.
The client benefits with a 15-day inspection delay (from shipment date) to return any item and obtain a reimbursement. This delay included the 7-day legal inspection period as for articles L121-20 and following from the Consumption Code.
The item will need to be returned in absolute mint resalable condition, in its genuine packaging and showing all original labels. The item will be returned to the following address:

 

ZEADES Monte-Carlo

E-shop Customer Service

9 av. Albert II

MC 98000 Monte-Carlo

Principality of Monaco

 

The returned item will be reimbursed to the Client in a maximum delay of 30 days from the day of the reception of the return. It is the responsibility of the Client to duly keep any invoice or receipt confirming the effective return of the product (Post Office, others…)
 

The reimbursement will be effected via bank transfer to the account from which the payment was initially made (excluding shipment expenses).
 

To exchange an item, the Client will contact our Customer Service, which will indicate the procedure to follow. Our Customer Service can be contacted from Monday to Friday at the following opening hours (10:00 to 17:30) or via email: customer.service@zeades.com. returned item will be reimbursed to the Client in a maximum delay of 30 days from the day of the reception of the return.

It is the responsibility of the Client to duly keep any invoice or receipt confirming the effective return of the product (Post Office, others…)

 

The reimbursement will be effected via bank transfer to the account from which the payment was initially made (excluding shipment expenses).

To exchange an item, the Client will contact our Customer Service, which will indicate the procedure to follow. Our Customer Service can be contacted from Monday to Friday at the following opening hours (10:00 to 17:30) or via email: customer.service@zeades.com.