TERMS OF SALES
Application
The offer on the website www.zeades.com is exclusively for consumers.
The following General Terms and Conditions apply to the contract concluded via the online shop of ZEADES and consumers. Consumers are natural persons with whom a contractual relationship may be concluded without a commercial or self-employed professional activity being attributed to them.
Applicable law
The present contract is governed by the law of the Principality of Monaco, and more specifically by the rules linked to online and distance sales.
The order
The confirmation and acceptance of the order are realised by using data provided by the customer in successive screen pages. This data appears on a summary screen which explicitly indicates the purchaser’s firm commitment. Orders are confirmed by email with indication of ZEADES’ identity and details, including an email address where customers can direct any request. The confirmation email includes the item’s reference and the total price including shipment.
Shipping information
ZEADES delivers worldwide. For handling an order the invoice and delivery address must be within the same country. Delivery times shall only be deemed agreed insofar as they are stipulated in writing. The delivery time shall begin when the order is received.
The delivery time shall be approximately 10 to 15 working days for EU countries. For countries outside EU, the delivery time is beyond the control of the seller. If the goods cannot be delivered because of any reasons which the seller is not responsible for, additional delivery costs might be charged.
ZEADES brought the best care to the packing of your order, using reinforced cartons sealed with guarantee ribbon tape, to assure the best protection to the delivered piece and its gift box.
Packaging
Each ZEADES item comes in its luxurious hallmarked gift box, assuring a premium product presentation.
Payment
Payments are made in Euro using bank credit card.
For EU customers, the VAT and all taxes are included.
For other countries, taxes are not included.
Flat freight charges are calculated according to the customer’s location.
Satisfaction or your money back
The main characteristics of each item are detailed in the «specification» sheet. The Client is duly informed that the pictures and colors of the proposed items might differ from the reality depending on the internet navigator or screen.
The client benefits with a 15-day inspection delay (from shipment date) to return any item and obtain a reimbursement. This delay included the 7-day legal inspection period as for articles L121-20 and following from the Consumption Code.
The item will need to be returned in absolute mint resalable condition, in its genuine packaging and showing all original labels. The item will be returned to the following address:
ZEADES Monte-Carlo
E-shop Customer Service
9 av. Albert II
MC 98000 Monte-Carlo
Principality of Monaco
The returned item will be reimbursed to the Client in a maximum delay of 30 days from the day of the reception of the return. It is the responsibility of the Client to duly keep any invoice or receipt confirming the effective return of the product (Post Office, others…)
The reimbursement will be effected via bank transfer to the account from which the payment was initially made (excluding shipment expenses).
To exchange an item, the Client will contact our Customer Service, which will indicate the procedure to follow. Our Customer Service can be contacted from Monday to Friday at the following opening hours (10:00 to 17:30) or via email: info@zeades.com
ZEADES Guarantee
Each ZEADES item is backed with a one-year international guarantee. This guarantee covers free repair or replacement of the product which shows a manufacturing defect. For any quality defect, please directly contact our after-sale service info@zeades.com.
Our team will reply to you in French or English. Our after-sale service can be contacted by phone as well, to the following number: +377 97 77 78 17 from 9:00 am to 18:00 pm from Monday to Friday.
Personal data
While ordering, the customer communicates personal data to ZEADES. This data is confidential, and will the used by ZEADES exclusively.