Shipping policy

Shipping policy

Zeades.com ships worldwide. The products are shipped to the address indicated by the Client during the ordering process (except to a PO Box). If the contact details provided are incomplete or incorrect, zeades.com cannot be held responsible if delivery cannot be made.

Order processing

Orders are processed within 1 to 5 working days of receipt. If you place an order during a promotional period, please note that delays may occur due to a high volume of orders. Orders are processed from Monday to Friday, excluding public holidays. The delivery time applies once the order has been shipped.

In-Store Pick-Up

Any order can be picked up at ZEADES, located at 9 Avenue Albert II, 98000 Monaco. From Monday to Thursday: 9:00 AM to 6:00 PM, and on Friday: 9:00 AM to 5:00 PM.

Each item is accompanied by a detailed invoice. You are kindly asked to keep the same for any guarantee claim procedure.

Shipping / costs & lead-time

France & Monaco :

Orders under 50 EUR : 10 EUR (Estimated within 3 to 5 business days)
Orders of 50 EUR or more: FREE (Estimated within 1 to 2 business days)

Other European Countries (EU) and Switzerland :

Orders accepted from 49 EUR till 149 EUR: 15 EUR (Delivered within 3 to 5 business days)
Orders of 150 EUR or more: FREE (Delivered by DHL Express within 3 to 5 business days

USA & Canada :

Orders accepted from 95 EUR till 169 EUR : 29 EUR (Delivered by DHL)
Orders of 170 EUR or more : FREE (Delivered by DHL)

Other Countries :

Orders accepted from 95 EUR till 169 EUR : 49 EUR (Delivered by DHL)
Orders from 170 EUR till 249 EUR : 29 EUR (Delivered by DHL)
Orders of 250 EUR or more : FREE (Delivered by DHL)

Please note that due to the evolving geopolitical situation, particularly in certain regions where delivery options are subject to change, different shipping charges and/or a minimum purchase amount other than that stated above may apply in order to qualify for free delivery.

Shipping terms & delivery

For countries within the European Union, VAT is included in your purchase price.

For international orders, please note that local taxes, customs duties and import taxes will apply to the delivery, depending on the tax legislation, customs tariffs and duties in force in the destination country.
These charges are determined in accordance with the specific regulations of each country, are not the responsibility of ZEADES and are payable by the recipient. For more information about these charges, you can contact DHL or consult their FAQ via this link:

mydhl.express.dhl/us/en/help-and-support/faqs/duties-and-taxes.html

Refused shipments

Please note that if you refuse a parcel sent by ZEADES, you will be liable for the original delivery charges, any Import fees and charges associated with the parcel, and the cost of returning it to our address.

Responsibility for undelivered item

Firstly, please check your parcel’s tracking details using the link provided in your order confirmation email. If the status shows ‘delivered’ but you haven’t received it in your letterbox, it’s possible that the parcel has been left at your nearest post office, or that your concierge or neighbours have collected it. If your parcel shows as delivered (La Poste, Mondial Relay, DHL, etc.), ZEADES is no longer responsible for the shipment. Theft from a letterbox is equivalent to theft from your property. You should therefore contact the carrier directly.

Date of shipment

Zeades.com guarantees the products will be delivered according to the lead-time indicated before the validation of the order and in the General Conditions of Sale.
In the eventuality of a late shipment (exceeding 7 complete days), and if the item has not been shipped yet, the Client has the possibility to cancel the order and claim for reimbursement via registered letter.
Zeades.com will inform the Client of the exact status of his or her order on a regular basis.
Zeades.com will not be held responsible for any delayed delivery due to force majeure or strikes.