Terms of service

The offer on the website www.zeades.com is exclusively for consumers.
The following General Terms and Conditions apply to the contract concluded via the online shop of ZEADES and consumers. Consumers are natural persons with whom a contractual relationship may be concluded without a commercial or self-employed professional activity being attributed to them.

Applicable law

The present contract is governed by the law of the Principality of Monaco, and more specifically by the rules linked to online and distance sales.

The order

The confirmation and acceptance of the order are realized by using data provided by the customer in successive screen pages. This data appears on a summary screen which explicitly indicates the purchaser’s firm commitment. Orders are confirmed by email with indication of ZEADES’ identity and details, including an email address where customers can direct any request. The confirmation email includes the item’s reference and the total price including shipment.

Shipping information

ZEADES delivers worldwide. For handling an order the invoice and delivery address must be within the same country. Delivery times shall only be deemed agreed insofar as they are stipulated in writing. The delivery time shall begin when the order is received.
The delivery time shall be approximately 7-10 working days for EU countries. For countries outside EU, the delivery time is beyond the control of the seller. If the goods cannot be delivered because of any reasons which the seller is not responsible for, additional delivery costs might be charged. Please note that customs duties and import taxes may apply upon delivery. These fees are not included in the displayed price and are your responsibility.
ZEADES brought the best care to the packing of your order, using reinforced cartons sealed with guarantee ribbon tape, to assure the best protection to the delivered piece and its gift box.

Packaging

Each ZEADES item comes in its luxurious hallmarked gift box, assuring a premium product presentation. The gift box with ZEADES ribbon is slipped into an organza pouch and comes with a ZS bag to which a ‘FOR YOU’ card is attached (allowing you to add a personal note to the gift).

Payment

Payments are made in Euro using bank credit card through QuickPay security standards, or PAYPAL.
For EU customers, VAT and all taxes are included. For other countries, taxes are not included.
Flat freight charges are calculated according to the customer’s location.

Satisfaction or your money back

The main characteristics of each item are detailed in the «specification» sheet. The Client is duly informed that the images and colors of the items offered may differ from reality depending on the internet browser or screen. Furthermore, genuine leather and stones are natural materials and may differ in color or veining.
The client benefits with a 15-day inspection delay (from shipment date) to return any item and obtain a reimbursement. This delay included the 7-day legal inspection period as for articles L121-20 and following from the Consumption Code.
The item will need to be returned in absolute mint resalable condition, in its genuine packaging and showing all original labels. The item will be returned to the following address:
ZEADES Monte-Carlo
E-shop Customer Service
9, avenue Albert II
MC 98000 Monte-Carlo
Principality of Monaco

The returned item will be reimbursed to the Client with a maximum delay of 30 days from the day of the reception of the return. It is the responsibility of the Client to duly keep any invoice or receipt confirming the effective return of the product (Post Office, others…)
The refund will be made by bank transfer to the account from which the payment was originally made (excluding shipment costs). 
To exchange an item, the Client will contact our Customer Service, which will indicate the procedure to follow. Our Customer Service can be contacted by phone  +377 97 77 78 17 or via email:  info@zeades.com

Guarantee

Each ZEADES gem is backed by a One-Year International Guarantee.

In the case of an item purchased on our E-Shop, the invoice showing the date of purchase can be presented.
This guarantee covers free repair or replacement of the product which shows a manufacturing defect. Each defective product under warranty will be examined and evaluated by ZEADES. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, ZEADES is unable to guarantee that the exact same product or design will be provided.
The guarantee does not apply to normal wear and tear, nor exposure to extreme conditions, including abuse of the product. Please note that elastic bands, leather straps and watch batteries are not covered by the guarantee, as they are subject to normal and obvious use. 
If the defect is not covered by our guarantee, please note that ZEADES will perform the repair service at a charge dependent on reference and the kind of work requested. These charges may be subject to change. In any event, ZEADES will perform the repair when the customer has approved by e-mail the cost of such repair. You can always contact ZEADES Customer Service to get the current quotation for handling your request.